Privacy Policy
Last updated: January 1, 2025
This Privacy Policy describes how Luana S. Silva collects, uses, and shares information about you when you use our website at luanassilva.com and purchase our digital products.
1. Information We Collect
We collect information you provide directly when you purchase a digital program, contact us, or subscribe to our communications. This includes full name, email address, billing address, and payment information (processed securely by our payment processors). We also automatically collect IP address, browser type, and pages visited.
2. How We Use Your Information
- Process and fulfill your orders and deliver purchased digital content
- Send transactional communications (receipts, download links, confirmations)
- Respond to your questions and support requests
- Send marketing communications (only if you have opted in)
- Improve our website, products, and services
- Comply with legal obligations and prevent fraud
3. Sharing of Information
We do not sell your personal information. We share data only with service providers who assist our operations (e.g., Stripe for payment processing), when required by law, or in the event of a business transfer.
4. Payment Processing
All payments are processed by secure third-party processors including Stripe, Inc. We do not store your full credit card information on our servers.
5. Cookies
We use cookies to improve your browsing experience and analyze website traffic. You may control cookie settings through your browser.
6. Data Retention
We retain your personal information as long as necessary to fulfill the purposes described in this policy. Purchase records are retained for a minimum of five (5) years for legal compliance.
7. Your Rights
You may have the right to access, correct, or delete your personal data; opt out of marketing at any time; and request data portability. Contact us at contact@luanassilva.com to exercise these rights.
8. Children's Privacy
Our website and programs are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.
9. Security
We implement reasonable technical and organizational measures to protect your personal information. However, no method of internet transmission is 100% secure.
10. Changes to This Policy
We may update this policy from time to time. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
- Email: contact@luanassilva.com
- Company: 50.650.741 Luana Sena da Conceição Silva
- CNPJ: 50.650.741/0001-96
- Address: Av. Alexandre Costa, 3886, Vila Lobão, Caxias — MA, CEP 65.605-515, Brazil