Refund Policy
Last updated: January 1, 2025
We stand behind the quality of our digital programs. If you are not satisfied, we offer a full refund within 30 days of purchase — no complicated questions asked.
All digital products are eligible for a full refund within 30 days of the original purchase date.
1. Refund Eligibility
All purchases of digital programs from luanassilva.com are eligible for a full refund within 30 days of the original purchase date. Your refund request must include your order number and be submitted to contact@luanassilva.com.
2. How to Request a Refund
- Send an email to contact@luanassilva.com
- Include your full name and email address used for purchase
- Include your order number or proof of purchase
- Briefly describe the reason for your request
We aim to respond within 3–5 business days. Once approved, refunds are credited to your original payment method within 5–10 business days.
3. Non-Refundable Situations
- Requests submitted more than 30 days after purchase
- Promotional purchases clearly marked as non-refundable
- Accounts showing evidence of refund policy abuse
- Chargebacks filed without first contacting us
4. Chargebacks
We encourage you to contact us directly before filing a chargeback. Our team is committed to resolving any disputes fairly and promptly at contact@luanassilva.com.
5. Contact Us
- Email: contact@luanassilva.com
- Company: 50.650.741 Luana Sena da Conceição Silva
- CNPJ: 50.650.741/0001-96
- Address: Av. Alexandre Costa, 3886, Vila Lobão, Caxias — MA, CEP 65.605-515, Brazil